question on Computer assisted sales process of vehicles?
features
A salesperson’s diary,Appointments, vehicle handovers and follow-up calls, what vehicle customer currently has and what they like. system automatically connects to the dealer management system and updates details of customers. An electronic brochure guides the salesperson and customer. system also provides product reviews collected and added by the brand and marketing teams. Following a test drive, the CASP can collect customer feedback on the driving experience. stock locator to source the customer’s desired vehicle. if not available, can place an order directly to factory.The finance presenter calculates and presents various financing options. credit checks the customer Finally, should the customer wish to make any amendments to a factory order, this can be done online from the salesperson’s terminal.
What do you see as the advantages and disadvantages from the point of view of the customer and also the salesperson?





